BUYERS REMORSE: NON-DAMAGED AND NON-DEFECTIVE PHONES (Member optional)

If the goods are NOT defective and/or you wish to return them for no reason, you have seven (7) days from when the package is delivered to you to return the goods for a refund with such deductions as set out below.All returned merchandise must be in complete original manufacturers packaging, and in the same condition as sold, with no visible signs of any usage and/or with no usage hereinafter referred to as “LIKE-NEW Condition”, with all literature, accessories, instructions, blank warranty cards and documentation. All NON-DEFECTIVE, "Like-New Condition" cell phone returns in our sole discretion and assessment will be subject to a restocking fee of 25% (TWENTY FIVE PERCENT) of the good’s sale value, plus a shipping and handling fee / costs for your order; in case of such device/good returned or delivered in in ‘Like-New Condition’, will be subject to a minimum restocking fee of $150 (USD ONE HUNDRED AND FIFTY). In computing the restocking fee as mentioned above any promotional coupons (if any) as may be extended shall not be considered. Additionally, if goods are determined to have damage (e.g., liquid damage, 'modded' OS, etc.) and/or not in "Like-New Condition" or are missing, accessories, packaging or documentation, etc and/or are in deplorable condition and/or damaged beyond repair, as is commercially reasonable (referred to herein as “Not In Like-New Condition"), depending on the condition of the returned device, we may in our sole discretion and assessment, either return the device back to you subject to you paying the appropriate handling and return shipping fee or refuse the return/refund and charge you the shipping costs, handling fee and a restocking and refurbishing fee of up to the entire 100% of the good’s sale value and in case of such device/good returned or delivered in ”Not In Like-New Condition” will be subject to a minimum restocking fee of $200 (USD TWO HUNDRED)

Step by step guide to return and claim the refund:

1. Sign-in to view the order history.
2. Locate the order that you would like to request an RMA on and click the "Return & Refund" button.
3. Select the reason and upload an image (optional).
4. Fill in the comment box that provides specific information about the issue you are having and as much detailed information as possible with the return request (upload proof and detail in comment box) and then click the "Continue" button.
5. There may be some handling charges depending on the condition of the returned device which you need to agree with before you submit the RMA request.
6. When your RMA is approved, you will receive an email with your RMA number and a return shipping label. You will be able to view the status of your RMA request in your order history throughout the process.
7. Follow the steps mentioned in the email and return the product.
8. Stick the shipping label on the pre-packaged product and drop-off the same to any nearest drop-off location (as per the service name mentioned in the email. Ex: FedEx or UPS or USPS).
9. Keep the return record evidence if any with you and send us an email with as much detailed information as possible with the return request (upload proof and detail in comment box), so that we can quickly process your RMA.

All phones must be returned in "Like-New Condition" and fully functional. If the returned device is found to not be in the originally shipped condition it may result in a reduction of your refund up to a full forfeiture as described above.

IMPORTANT RMA (RETURNS) INFO

Please be sure to REMOVE your PHONE PASSCODE and RESET YOUR DEVICE before returning to our facility.

To safeguard your data including personal data, we request you to do a full MASTER RESET of the device prior to shipment. If this is not completed before sending the phone to us, we will reset the phone and are not responsible for loss of any data.

• Once your return has been requested and authorized you will be emailed an RMA shipping label and unique RMA number and the steps necessary to process your request. Please make sure to include the RMA number on the label on the outside of the shipping box.
• Do not return SIM cards. SIM CARDS ARE NON-REFUNDABLE. THE COMPANY DOES NOT PROVIDE ANY WARRANTY OR TAKE ANY RESPONSIBILITY FOR THE RETURNED SIM CARDS (IF ANY), ANY ASSOCIATED TELECOM COSTS POST YOUR SHIPMENT, DUE TO MISUSE OF THE SIM CARD, OR THE DATA HELD WITHIN THE SIM CARDS.
• Please return the phone(s) along with all accessories, documentation, literature, and the original device packaging.
• We recommend that you use delivery confirmation for your return in order to ensure proper delivery of your device.
• You will receive notification when your return is received within 4 business days of receipt of the device to our facility.
• The approval process can take up to 4 weeks.
• It can take up to 45 business days after receipt of your device for any refunds that are due to you.
• Our Business Days are Monday to Friday 9 am to 5 pm EST. Saturdays, Sundays, State and Federal holidays are non-business days.

WARRANTY INFORMATION – NEW PRODUCTS

All new devices purchased from our website come with the applicable original manufacturer warranty from the original date of sale. EXCEPT AS OTHERWISE PROVIDED, ANY REFURBISHED DEVICES/GOODS OR ITEMS PURCHASED FROM OUR WEBSITE ARE MADE AVAILABLE ON “AS IS” BASIS AND NO WARRANTIES WHATSOEVER ARE PROVIDED ON SUCH REFURBISHED DEVICES/GOODS OR ITEMS PURCHASED.

EXCEPT AS PROVIDED IN THIS RETURN AND WARRANTY POLICY DOCUMENT TGTVS (INCULDING ANY OF TGTVS SUBCONTRACTORS OR SUPPLIERS) MAKES NO WARRNATIES WHATSOEVER, AND TO THE EXTENT PERMITTED BY LAW, TGTVS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH OEM PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.WE DO NOT MANUFACTURE OUR DEVICES.THE ONLY WARRANTIES APPLICABLE TO OUR DEVICES ARE THOSE EXTENDED BY THE MANUFACTURERS. WE HAVE NO LIABILITY, THEREFORE, IN CONNECTION WITH DEVICES OR FOR MANUFACTURERS' ACTS OR OMISSIONS. WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO,AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.